This privacy policy explains how Clash of Odds collects, uses, stores, and protects your personal information when you use our platform. We are committed to keeping your data safe and being transparent about how it is handled at every step.
When you register for an account on Clash of Odds, we collect the personal details you submit during the sign-up process — this includes your full name, date of birth, email address, mobile number, and any identity documents required for verification. We collect this information because it is necessary to create and manage your account, confirm that you meet the minimum age requirement of 18 years, and comply with applicable regulations in the Philippines. Your payment details, such as your e-wallet account or bank information, are also collected when you make deposits or request withdrawals, and these are handled with strict security measures in place. We may also collect information you provide when you contact our support team, submit a complaint, or respond to a survey — all of which helps us improve the service we offer to Filipino players. You are not required to provide more information than is necessary for the purpose at hand, and we will always tell you why a particular piece of information is being requested. If you choose not to provide certain required details, we may be unable to complete your registration or process specific transactions on your behalf. All personal information you submit is stored securely and is only accessible to authorised personnel who need it to carry out their responsibilities.
In addition to the information you actively provide, Clash of Odds automatically collects certain data about how you interact with the platform — including the pages you visit, the games you play, the time and duration of your sessions, and the device and browser you use to access the site. This usage data helps us understand how Filipino players navigate the platform so we can improve the experience, fix technical issues, and ensure that the most relevant content is easy to find. We also collect your IP address and approximate location data, which is used to verify that you are accessing the platform from the Philippines and to detect any unusual or potentially fraudulent activity on your account. Cookies and similar tracking technologies are used to remember your preferences, keep you logged in during a session, and gather anonymised analytics about overall platform performance — you can manage your cookie preferences through your browser settings at any time. We do not use your usage data to build detailed personal profiles for sale to third parties, and we do not share individual-level behavioural data with advertisers. Aggregated, anonymised data may be used internally to assess platform performance and plan improvements to the game lobby, slots section, and other areas of the site. If you have questions about the specific types of data we collect automatically, the FAQ page has plain-language answers covering the most common queries.
Clash of Odds does not sell your personal information to third parties under any circumstances, and we only share your data with external parties when it is strictly necessary to operate the platform or comply with legal obligations. We work with a small number of trusted service providers — such as payment processors, identity verification services, and technical infrastructure partners — who may handle certain data on our behalf, and all such providers are required to process your information only for the specific purpose for which it was shared and to maintain appropriate security standards. In some cases, we may be required by Philippine law or a lawful authority to disclose certain information, such as in response to a court order or a regulatory investigation, and we will comply with such requirements while taking reasonable steps to notify you where permitted. We may also share data within our corporate group for internal administrative purposes, but this is always subject to the same data protection standards that apply to the platform as a whole. We do not share your personal information with other players or make it publicly visible on the platform in any form. If a third-party service provider is located outside the Philippines, we take steps to ensure that your data is protected to a standard equivalent to that required under Philippine data protection law. You have the right to ask us for a list of the categories of third parties with whom your data has been shared, and we will respond to such requests within a reasonable timeframe.
You have the right to request a copy of the personal information that Clash of Odds holds about you at any time. We will provide this information in a clear and understandable format within a reasonable period of receiving your request. This right allows you to check that your data is accurate and being used appropriately, and there is no charge for making a standard access request.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to ask us to correct it without undue delay. You can update basic account details such as your contact number or email address directly through your account settings, and for more significant corrections — such as changes to your name or date of birth — you can contact our support team with the relevant documentation.
You may request that we delete your personal data in certain circumstances — for example, if you close your account and there is no longer a legal or regulatory reason for us to retain your information. Please note that some data may need to be kept for a defined period to comply with Philippine financial regulations or anti-money laundering requirements, and we will explain this clearly if it applies to your request. Deletion requests are processed as promptly as possible.
You have the right to object to certain types of data processing, including the use of your information for direct marketing purposes. If you no longer wish to receive promotional communications from Clash of Odds, you can opt out at any time by updating your communication preferences in your account settings or by contacting the support team directly. We will action your request promptly and without any negative impact on your ability to use the platform.
Clash of Odds uses industry-standard security technologies to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive information such as payment details and identity documents is stored in encrypted form on protected servers. Access to personal data within our organisation is restricted on a need-to-know basis, and all staff who handle player data are trained in data protection responsibilities and bound by confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine authorities as required by law, and we will take immediate steps to contain the breach and prevent further harm. You also play an important role in keeping your account secure — we recommend using a strong, unique password, enabling any available two-factor authentication, and logging out of your account after each session, especially on shared devices. If you ever suspect that your account has been accessed without your permission, please contact our support team immediately so we can take action to protect your information.
We retain your personal information for as long as your account is active and for a defined period after account closure, as required by applicable Philippine laws and regulations — including those relating to financial record-keeping and anti-money laundering compliance. The specific retention period for different categories of data varies depending on the type of information and the legal basis for retaining it, but we do not keep your data for longer than is necessary for the purposes for which it was collected. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you as an individual. If you request deletion of your data before the end of the standard retention period, we will assess your request and delete what we are legally permitted to remove, explaining clearly any data that must be retained and the reason why. Anonymised, aggregated data that cannot be used to identify you may be retained indefinitely for statistical and analytical purposes. If you have questions about how long a specific type of data is kept, you are welcome to contact our support team for a detailed explanation. For more general guidance on data handling, the FAQ page is a helpful starting point.
If you have any concerns about how your personal data is handled, or if you would like to exercise any of your rights as a Filipino player, our support team is here to help. You can also visit the FAQ for quick answers to the most common privacy questions.